Refunds and cancellation

You can cancel at any time, and there is no fee to cancel.

• Subscribed on the web: sign in, go to Settings → Subscription and choose Manage or cancel subscription. That opens your billing page, where you can cancel, update your card, and download invoices. You can always cancel the same way you subscribed — online, from your account — with no call or email required.
• Subscribed in the Rosterly iPhone app: open Settings on your iPhone, tap your name, then Subscriptions, and cancel Rosterly Plus there. Apple manages these subscriptions, and Rosterly cannot cancel them for you.

Your subscription stops renewing. You keep Rosterly Plus until the end of the period you have already paid for, and you are not charged again. Profiles you have sent to programs stay visible to those coaches until the period ends; after that they are paused until you subscribe again.

We do not refund part of a billing period: cancelling means your subscription does not renew, rather than ending early with money back. We do refund when something has gone wrong on our side — for example, if you were charged after you cancelled, or charged twice for the same period. Email support@joinrosterly.com from the address you used at checkout or the one on the athlete's account, and we will look into it, usually within two business days. Refunds go back to the payment method you used.

Purchases made through the App Store are handled by Apple. To request a refund for one, visit reportaproblem.apple.com. Apple decides these requests under its own policies.

If a renewal payment fails, we retry it over the following days and email you so you can update your card. You keep Rosterly Plus for up to seven days while we retry. If payment has not succeeded by then, Plus features pause and, if it still fails, the subscription is cancelled and nothing more is charged.

If the price of Rosterly Plus changes, we will email you 30 days before the new price applies to you (never less than 7 days) and tell you how to cancel. You can cancel before then if you do not want to continue at the new price. For subscriptions bought in the iPhone app, Apple tells you about price changes and asks for your agreement.

Email support@joinrosterly.com. Please include the email address on the Rosterly account the subscription belongs to.